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Bank ATM/Debit Cards and Elan Credit Cards

Lost or Stolen Card

If your Citizens State Bank Debit/ATM card is lost or stolen, here’s what you need to do: 

  • Call us immediately at 715-386-9050 or
  • Call the 24/7 Help Desk at 1-888-297-3416
  • Cancel your card either via your Mobile App or Online Banking
    • Go to your Manage Cards Box on dashboard, choose the card that was lost or stolen, select the correct option to cancel the card
  • You will need to have a new bank card issued once you cancel your current one.
If you would like a replacement card, please contact us.   A card will not be automatically sent. 
Changing your PIN (personal identification number) for your Debit/ATM card is easy. 
  • Call 1-888-891-2435 (toll free)
  • Call our telebank line 1-800-229-4760, option 1, option 3
  • Go to an ATM at Citizens State Bank in Hudson, Roberts or Woodville
You can also "hold" your card via online banking under Manage Cards on dashboard. This will stop the ability to use the card and give you an opportunity to look for the card before having to cancel.
 
Give your business an edge with the right business credit card. Citizens State Bank partners with Elan VISA ® so you can find a business card solution that is right for you. Whether you are a small business, a large corporation or somewhere in between, there is a credit card solution for you.






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